Contents:
- Terms and Conditions
- Frequently Asked Questions (FAQ)
- Why China?
- Why do you test and what do you test for? (Why the COA)?
- Why glass bottles?
- Why amber tinted bottles?
- Why the Phenolic Cap and Cone Liner?
- Why the "should"?
- Why do you recommend California Olive Ranch EVOO?
- What is your process?
- What is your privacy policy?
- What is your return policy?
- Where do you ship?
- Contact Form
Terms and Conditions:
WAIT! before you order, we want to ensure we're on the same page:
- Please do NOT trust our vitamin specification claims.
- Please reference the provided Certificate of Analysis (COA) or our COA page for some peace of mind.
- Each supplement product ordered, comes with a COA. The COA was performed on a thoroughly mixed bulk batch of product prior to hand bottling.
- Want to see the COA before ordering? Great! Visit our COA page here.
- Please familiarize yourself with these terms, our process, and the FAQs.
- We value your privacy. We have turned off as many tracking settings as possible. There are some functional (payment) cookies required that probably still track some data.
- Please remember, all supplement products we sell are for *EXTERNAL USE ONLY*.
- We would like to hear from you with any other questions.
FAQ:
Why China?
We've personally dealt with issues purchasing and sourcing products from manufacturers in China. And we've had similar issues with companies in the USA.
Generalizations usually work, until they don't.
We found Vitamin K2 MK-4 manufactured in China that passes our tests so far. (What do we test for? and see COAs)
Will it always pass our tests? We don't know, but we will continue to test supplements received and we will continue to source new suppliers.
Know of a potential manufacturer (preferably in the US)? Let us know!
Why do you test and what do you test for? (Why provide a COA?)
While we don't think you should trust us, we think we should do our best to earn your trust.
The promulgation of a "trust-less society" based on blockchain or some other platform is nonsense at best.
We deposit our hard earned money into a bank, is there no trust involved? You give all your information and spending habits to a credit card issuer and again a bank, is there no trust involved? We then use that card to purchase items at ABC retailer, is there no trust involved? ABC retailer uses DEF shipper to ship your order to your door, is there no trust involved?
It's not that trust is not required or superfluous, but we readily hand it over for convenience without even thinking about peeking behind the curtain.
We are trying to cut down the curtain and give you reasons that you may want to think about trusting us.
We have, do, and will make mistakes. And we will do our darn best to find them quickly, own up to them even faster, and above all make it right.
All batches we received prior to August 8, 2024 have been tested for:
- Purity
- 7 Heavy Metals: Aluminum, Arsenic, Cadmium, Chromium, Lead, Mercury, & Nickel.
- Mold and Yeast
Visit our COA page for the lab results.
Feel like we need to test for something else? Let us know!
Why glass bottles?
Glass versus other packaging materials (plastic, steel, aluminum, ceramic) is more chemically stable than other materials. Meaning it won't leech any unwanted chemicals into the contents (like BPA, iron, aluminum, etc). It's also transparent, making it easy to see what and how much is inside, and non-porous.
It's not without downsides though, for our purpose the main ones being fragility, cost, and suitable cap material. We had to source a plastic liner in order to keep the contents sealed inside the bottle, There isn't a glass or non-toxic alternative unfortunately.
Why amber tinted bottles?
Amber bottles block UV light from reaching the bottle's contents (as beer manufacturers realized). Since Vitamin K2 MK-4 is also UV sensitive, it makes sense to use amber tinted or opaque bottles.
Why the Phenolic Cap and Plastic Cone Liner?
Honestly, the only other choice was a "BPA-free" Polypropylene (PP) plastic cap with a F-217 foam liner (a soft polyethylene foam core sandwiched between 2 LDPE films).
In our opinion, the Phenolic Cap with Low Density Polyethylene (LDPE) cone liner is the better choice as it:
- is "food contact safe"
- has a higher heat tolerance (for our steam sterilization)
- has a higher chemical resistance
- is much more durable
- feels better
- is made in the USA
- has a cone liner that is miles ahead of the foam liner in terms of sealing and keeping the powder off the bottle's threads.
Why the "should"?
We haven't found a third party lab that can test for the differing anti-caking agents yet.
Do you know of a lab that can do so? Please let us know!
Why do you recommend California Olive Ranch EVOO?
In our tests, we found that this was the only brand of olive oil that turned solid when put in the fridge.
We have only tried their medium 100% California extra virgin olive oil, not the global blend or reserve collection varieties.
We have no affiliation with the California Olive Ranch company.
What is your process?
Pre-Bottling
- Bulk product is received and usually comes in an aluminum or plastic container.
- We immediately:
- weigh the product received
- move it to a washed and steam sterilized large glass container (w/ a plastic lid wrapped in aluminum foil to block UV light),
- thoroughly mix it, and
- place in freezer.
- Send off a sample to the lab for testing.
Bottling
- Only when and if our labs results come back meeting or exceeding our specifications do we start bottling.
- Steam sterilize all bottles, caps, and utensils.
- Remove some supplement product from the freezer and wait for product to reach room temperature.
- Hand weigh on an NTEP certified scale and bottle the product.
- Cap the bottle and seal it with a tamper evident seal.
- Apply an adhesive label printed using a laser printer (not thermal due to BPA) with a traceable serial number on each bottle.
Post-Bottling
- Finished product is stored at around 76 - 78°F (24.4 - 25.6°C).
- Orders are packed and delivered to the post office or UPS store as close as possible to their pick up time to avoid being in the heat.
What is your privacy policy?
We have turned off all of the tracking/analytics settings that we could find.
This means it will be harder for us to know who is shopping with us (help us spread the word!).
It also means that your privacy is "somewhat" safe when you visit our site.
"Somewhat" because there are still some functional aspects of the site (ie: cookies) that are required for the site to work properly (ie: accepting payments). Sadly, this is one of the convenience tradeoffs we wrote about earlier.
What is your return policy?
We are here to work with you should you have any issues or not with our products.
We take sales to you personally.
At the same time, we don't currently foresee accepting returns for any reason other than an error made on our part. But, we understand there are always always special situations. Please contact us and let us know your situation. Thanks.
Where do you ship to?
We are willing to ship to all over the world.
We have not setup the shipping details for every country yet.
If your country is one of those, please contact us so that we can work on your country first!
Contact Form:
We're here to answer questions and more!
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